Marc Philip P. Turtal — AI & Technology Leadership

Practice

From strategy
to working systems.

I bridge AI, automation, and technical operations — owning the full stack from architecture and implementation to team leadership and measurable outcomes.

— 01

AI & LLM Engineering

I design prompt engineering frameworks, RAG chunk architectures, and multi-agent orchestration for constrained-context LLM environments like JPMorgan's proprietary infrastructure. Claude, GPT-4, Gemini, and local models, applied to real workflows that ship.

— 02

Automation & RevOps

End-to-end automation stacks connecting marketing, sales, billing, and support. HubSpot, ClickFunnels, WooCommerce, Zapier, Make, ActiveCampaign, and payment APIs — all built to drive revenue and eliminate manual drag.

— 03

Payments & FinTech

From routing logic and risk controls to merchant onboarding and ACI PAY.ON tooling, I turn complex payment stacks into reliable, scalable revenue streams — with AI-assisted monitoring replacing static dashboards.

— 04

Technology Leadership

Player-coach across AI, ops, and engineering. Teams of 5 to 22. KPIs, cross-functional programs, and delivery at JPMorgan, fintech, and e-commerce scale. CLSSYB and ITIL v4 certified. Hands-on enough to build, strategic enough to lead.

Selected Work

Case studies.

Real outcomes from automation, AI, and RevOps work at JPMorganChase, My Amazon Guy, Payreto, and personal ventures.

E-Commerce & GTM Automation

WooCommerce revenue funnel overhaul

My Amazon Guy · 2024

Rebuilt the GTM automation stack, generating $51k in a single day and cutting operational costs by 30%.

Context. The main revenue funnel had checkout friction, inconsistent invoicing, and fragmented automations across tools.

Role. Lead for marketing and finance automation, owning architecture and implementation.

Stack. WooCommerce, WordPress, ClickFunnels, HubSpot, ActiveCampaign, Instantly.ai, Zapier, Google Sheets, Google and Meta Ads.

What I did. Rebuilt the funnel to match real buying behavior, consolidated automations, created revenue-tied campaign reporting, and improved invoice flows end to end.

Impact. $51,568 in a single day, 30% operational cost reduction, multiple $7,500+ high-ticket deals closed.

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Payments & Revenue Operations

€800k/month payments uplift

Payreto Services Limited · 2020–2023

Turned two underperforming payments clients into top earners, adding €800k+ in monthly revenue.

Context. Two key clients were bottom of the revenue ranking with fragmented processes and unclear risk settings.

Role. Technical Account Manager with executive decision authority on process, tooling, and product usage.

Stack. ACI PAY.ON, custom API tooling, ERP, risk engines, Google Pay, Apple Pay.

What I did. Mapped payment flows and risk logic end to end, unified support with Zendesk and Clockify, built an in-house payment API tester, and deployed Google Pay and Apple Pay integrations for the full client base.

Impact. Both clients became top 2 and 3 grossing accounts, adding €800k+ in monthly revenue.

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Enterprise AI & Internal Tools

AI productivity suite & technology portal

JPMorganChase · 2025

Led an LLM-powered internal technology portal achieving 62% faster operations and 80% productivity gains.

Context. APAC operations teams worked across fragmented tools and knowledge sources, slowing resolution times and making it hard to surface the right playbook quickly.

Role. Senior Technology & AI Manager responsible for automation, internal tools, and applied AI for classified transaction operations.

Stack. Internal CRM APIs, JPMorgan proprietary LLMs, custom RAG chunking, HTML/CSS/JS portals, secure prompt engineering frameworks.

What I did. Led "Project Ultron," an AI-assisted productivity suite for triage and knowledge surfacing. Designed a unified technologies portal front-ending multiple internal APIs and LLMs. Built a subpoena case management platform. Engineered RAG chunking strategies for JPMorgan's constrained-context model.

Impact. 80% productivity gains, 62% faster tool and knowledge access, 50% reduction in subpoena prep time, 30–40% faster incident resolution.

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Internal Systems Foundation

Ticketing, time tracking & API tooling

Payreto Services Limited · 2020–2021

Standardized ticketing and time tracking and built a white-label API tester later adopted by ACI.

Context. Multiple teams used different tools, making it impossible to measure workload, SLAs, and cost-to-serve across the organization.

Role. Technical Account Manager influencing cross-department processes and tooling from the ground up.

Stack. Zendesk, Clockify, ACI PAY.ON, Vue.js, PHP, Firebase, custom REST API tooling.

What I did. Consolidated ticketing in Zendesk, rolled out Clockify for time tracking, designed routing rules and forms, and built a white-label API sender and tester for ACI PAY.ON that ACI later used as the basis for their own official knowledge base publication.

Impact. Single source of truth for operational tickets, accurate time and cost measurement, reduced time-to-go-live for new merchants and payment methods.

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Multi-Agent AI Platform

OpenClaw — multi-agent AI system

Personal Project · 2024–2025

A production multi-agent system powering a Philippine affiliate blog and social media operation with zero manual content intervention.

Context. Needed a scalable content and monetization operation that could run autonomously without manual bottlenecks at every step.

Role. Sole architect and developer.

Stack. Claude (Anthropic), Gemini, Docker, PostgreSQL, Redis, custom agent orchestration layer.

What I did. Designed four specialized agents: Blog Agent (content and SEO), Social Media Agent (distribution), Ads Agent (monetization), and Concierge Agent (routing). Built inter-agent communication, persistent memory, and the full pipeline from topic discovery to publication.

Impact. Fully autonomous content operation. Demonstrates applied multi-agent architecture and production prompt engineering at the infrastructure level.

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The Path

A twelve-year path
from frontline to leadership.

Empathy for every layer of the stack, and the leverage to redesign it.

Senior Technology & AI Manager

Promoted

JPMorganChase · Taguig, PH · Mar 2025 – Present

Promoted to Senior Technology & AI Manager within one year. Leading the enterprise AI project portfolio using advanced system prompting, RAG chunk optimization, and document feeding pipelines for JPMorgan's constrained LLM environment. Architected "Project Ultron," a confidential AI platform improving organizational operational speed by 62% and delivering 80% productivity gains for APAC operations teams.

IT Specialist 3 — Marketing & Finance Automation

My Amazon Guy · Georgia, USA (Remote) · Nov 2023 – Feb 2025

Owned the GTM automation stack end to end across HubSpot, ClickFunnels, ActiveCampaign, Instantly.ai, Zapier, and WooCommerce. Engineered a flagship campaign generating $51,568 in one day and delivered 30% operational cost reduction. Established the company's first formal AI standard by integrating ChatGPT into automation pipelines. Fastest IT career growth on record: Tier 1 to Tier 3 in 8 months.

Technical Account Manager (Executive Decisions)

Payreto Services Limited · Makati, PH · Feb 2020 – Dec 2023

Managed enterprise fintech clients including Delivery Hero (FoodPanda parent). Turned two underperforming accounts into the company's top earners, adding €800k+/month in revenue. Pioneered Zendesk and Clockify as company-wide standards. First to deploy Google Pay and Apple Pay integrations for the full client base. Built an in-house API testing tool later adopted by ACI for their official knowledge base.

Earlier Roles — Google, Telstra, DirecTV, Smile Time Dental

Various · 2015 – 2020

Site-wide Top CSAT Agent at Google for 3 consecutive months. Authored a Pixel phone fix adopted into Google's official support guidelines. SME at Telstra, promoted in 2 weeks, led 22 agents, awarded Mentor of the Month. Top-10 KPI performer at DirecTV for 7 consecutive months. Led a remote team of 5 at Smile Time Dental with 100% accuracy from day one.

FAQ

Frequently asked.

Quick answers for hiring managers, founders, and teams considering working together.

Yes. Based in the Philippines (GMT+8) and have worked remotely for US and EU companies. Comfortable with async workflows, overlap hours, and regular video syncs.

Targeting Head of AI, Head of Automation, CTO, or VP Engineering roles where I can own the AI and technology stack end to end. Also open to senior Automation, RevOps, and Business Systems leadership.

Priority is a full-time leadership role at a high-growth company. Also open to select consulting or fractional engagements if the scope and timing align.

50 to 500 person companies (Series B to D or equivalent) where AI, automation, and operations are strategic levers, not side projects. Enterprise experience at JPMorganChase also means I can handle regulated, high-stakes environments.

AI & LLMs: Claude, GPT-4, Gemini, enterprise LLMs, RAG architecture, multi-agent systems, prompt engineering.

Automation & GTM: Zapier, Make, HubSpot, ClickFunnels, ActiveCampaign, Instantly.ai, WooCommerce, WordPress, Zendesk.

Payments & APIs: ACI PAY.ON, Google Pay, Apple Pay, REST APIs, webhooks.

Infrastructure: Docker, PostgreSQL, Redis, AWS, GCP, Azure, Firebase.

Data & Scripting: SQL, Snowflake, Python, JavaScript, Bash.

Both. I've managed teams of 5 to 22 people, set KPIs, mentored, and aligned with executives. Also hands-on enough to design workflows, write scripts, and build AI agents. My sweet spot is player-coach roles.

Philippines-based roles: PHP 180k to 300k+/month.

Remote international roles: USD $70k to $120k+/year for Senior Manager or Head roles, with room to grow into Director-level compensation.

Currently employed at JPMorganChase. For the right opportunity, I can typically provide 15 to 30 days' notice, or even an immediate start with the right negotiations.

Yes. Case studies are on this page. Public projects include phgiftideas.com (AI gift generator built on Gemini) and v2.mtits.me (white-label ACI PAY.ON API tester).

Get in touch here or view my LinkedIn profile.

Contact

Let's talk
about your stack.

Open to full-time AI, Automation, and Technology leadership roles, and select consulting projects. Tell me about the problem you're trying to solve.

— Direct Channels

Email contact@marcturtal.com

LinkedIn /in/mturtal

Phone +63 921 463 4922

Portfolio marcturtal.com

From strategyto working systems.

AI & LLM Engineering

Automation & RevOps

Payments & FinTech

Technology Leadership

Case studies.

WooCommerce revenue funnel overhaul

€800k/month payments uplift

AI productivity suite & technology portal

Ticketing, time tracking & API tooling

OpenClaw — multi-agent AI system

A twelve-year pathfrom frontline to leadership.

Senior Technology & AI Manager

IT Specialist 3 — Marketing & Finance Automation

Technical Account Manager (Executive Decisions)

Earlier Roles — Google, Telstra, DirecTV, Smile Time Dental

Frequently asked.

Let's talkabout your stack.

— Direct Channels

Get in touch.

Message received.

From strategy
to working systems.

A twelve-year path
from frontline to leadership.

Let's talk
about your stack.