I’m Marc Philip Turtal, CLSSYB.

Technical Account Manager | FinTech & Payments Expert | IT Engineer
with Digital Marketing & Finance Specialization

I’m Marc Philip Turtal, CLSSYB.

Technical Account Manager
FinTech & Payments Expert
IT Engineer

With more than a decade of experience.

Account Management, and, IT Operations.
Oversaw diverse teams ranging from interns to senior specialists.
Expert in team development, KPI generation, and operational optimization.

I’ve delivered exceptional data-driven results and foster a culture of collaboration and stern accountability.

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Email

contact@marcturtal.com

Phone

+63 (921) 463-4922

Time Zone

(+8 GMT) Philippine/Singapore Time

Certifications
& Education

Lean Six Sigma Yellow Belt

GLETC-CLSSYB-4288

Elevate Six Sigma

ITIL v4 Course

2024

Coursera

Unity Game Development

2022

Coursera

Banking & Finance

2010 – 2012

Ateneo de Davao University

Conservatory of Music

2008 – 2010

University of Santo Tomas

Experience

IT Specialist 3 (Marketing & Finance Specialization)

My Amazon Guy | November 2023 – Present

Responsible for Marketing Automations such as ClickFunnels, HubSpot, Zapier, ActiveCampaign, Instantly.ai, Google Sheets, and, Slack.

Led our Website System Revamp for WooCommerce, and Invoice changes.
Achieved multiple high-ticket ($7,500.00 each) sales from our Marketing Campaigns, and proper Google/Meta Ads use.

Technical Account Manager

Payreto Services Limited | February 2020 – December 2023

Responsible for taking care of our clients.
Providing proactive solutions that will increase client trust and revenue.
Handled a team of 8 talented Technical Support Specialists.

Achieved multiple awards, many successful internal projects, and helped 2 clients become our top 2 and 3 grossing earners from being at the very bottom, more than 800,000 EURs of monthly revenue increase to be specific.

Remote Office Manager

Smile Time Family Dental | May 2018 – January 2020

Handled a team of 5 Front Desk Officers.
Led remote patient scheduling, eligibility verification, and account management with 100% accuracy.
Earned a salary raise in one month due to consistent praise from parents and patients.
Also, proposed IT security improvements, addressing network vulnerabilities beyond the scope of the role.

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Sales Account Executive

DirecTV | March 2017 – March 2018

Responsible for retaining customers and offering services and deals that will make them an advocate. Using Oracle’s Siebel system in order to track and manage account activity of the customer.

Maintained top 10 site-wide highest KPI for 7 consecutive months since July 2017.

Technical Customer Care Representative

Google | July 2016 – February 2017

Used Google’s in-house CRM to manage customer issues and concerns.
Supported Google Play, Google Music, Google Wallet, Google Pixel and Nexus phones and tablets.

Achieved site-wide Top CSAT Agent for 3 consecutive months due to my excellent customer issue root-cause understanding.

Awarded for giving the first solution to a globally unresolved Pixel phone bug, that is included in Google’s own knowledgebase until it was patched.

Subject Matter Expert

Telstra | Mar 2015 – Jun 2016

Promoted immediately to Subject Matter Expert in just 2 weeks of training due to my expert knowledge in ADSL, Fiber, Cable, Computer troubleshooting, and Leadership.
Stands as Vice Team Leader in case the Team Leader is not around, or if a second opinion is needed.
Handled 22 agents under Wave 141.

Trained and assisted our agents for advanced troubleshooting. Awarded “Mentor of the Month” for having handled the most improved agents on November 2015.

Freelance Copywriter

iWriter | Jan 2013 – Feb 2015

Wrote blog and headline posts for News Websites, Game Articles, Game Covers, Photography Websites, and Landing Pages.

Wrote 591 SEO successful articles, complete with backlinking, and impeccable attention to detail that gave significant customer retention to stay in our website, boosting search engine rankings.

Web Development Manager

AllWebDesign | Feb 2012 – Dec 2012

Handled a team of 4 members from different parts of the world.
Overseeing media and content creation activities, including graphics, images, and multimedia elements. Also administered coaching and tools training if there’s a gap in knowledge amongst the team.

Using Joomla, WordPress, PHP, MySQL, and, Adobe Photoshop, to create beautiful but optimized websites for our clients.

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My Services

01

Project Management

Allow me to round up all your best talents and give you a perfect result. First try. Let me give you the most intuitive project management– ever.

02

Web Design & Development

If you need a website that will grant you the most conversions and customer retention. That’s what you can count on me for.

03

Automations

Zapier? HubSpot? ActiveCampaign? ClickFunnels? Slack? Zendesk? — You name it, I got it. I can provide the most optimized automations, not only saving you time and money, but also, earn them.

04

CRM Management

Setting up a new CRM, or need help cleaning up your existing one? I got you. Let me show you setups that make sense, and make it make sense for everyone’s use.

05

DNS Management

Having trouble with your email or website deliverability and visibility? I fix that for you. Be one of the multiple companies I’ve made fool-proof, no-nonsense DNS setups with.

06

E-Commerce Setup & Optimization

Want to setup shop, but is too busy to take care of the bells and whistles involved in getting everything done? With my payment and website expertise, it’s a match made in heaven.

07

Ads Management

Want more conversions and high-quality leads? I can make sure your ad budget is properly spent, and get returns by ten-fold. Whether it be Social Media ads, or, Google.

08

Cold Email Setup & Optimization

It’s tough to create a sequence that makes sense and makes people want to click on it– that’s where I come on. Let me show you how a proper Cold Email setup should be, and what effectiveness we can squeeze out of your existing one.